Service Request

Contact office to request service on your existing account or set up an account online and you can request a service request there as well.

***NOTICE***

EFFECTIVE JULY 2019 BILLING

WATER RATE CHANGE

 

RESIDENTIAL:

4% sales tax applies to all water rates.

MINIMUM BILL-2000 GALLONS $13.00

2001-10,000 GALLONS $5.50 PER 1,000

10,001-20,000 GALLONS $6.00 PER 1,000

20,001 GALLONS AND UP $6.50 PER 1,000

 

BUSINESS (NEW):

MINIMUM BILL-5,000 GALLONS $50.00

5,001 GALLONS AND UP $7.00 PER 1,000

 

COMMERCIAL:

MINIMUM BILL-10,000 GALLONS $100.00

10,001 GALLONS AND UP $7.50 PER 1,000

 

EFFECTIVE JULY 1, 2019

Total cost of a new residential water service where no service currently exists:
5/8” Standard Service: 

New Service –   $700.00

Impact Fee –     $200.00

Service Charge – $100.00

Total $1,000.00

Millbrook City Limits and Police Jurisdiction Sur Charge (if applicable) $1000.00

1” Service:

New Service – $950.00

Impact Fee – $200.00

Service Charge – $100.00

Total $1,250.00

Millbrook City Limits and Police Jurisdiction Sur Charge (if applicable) $1000.00

For information on housing developments please call our office.

Developer Impact fee $1,000.00 per lot

For turning water on at an existing service plus proof of ownership or rental agreement and valid government issued identification

Service Charge – $100.00

Late Charge on unpaid bills 10% on any unpaid balance

Other Penalties and Charges

2 month and delinquent accounts –  $35.00 Penalty

Reconnect Fee on services locked for non-pay $50.00

Meter Tampering Fee $100.00 + plus the cost to replace or repair any damaged items.

Return Checks  $30.00

If two Returned Checks at any time results in no returned checks from that customer again.

Quick Links

- Pay My Bill

- Service Request

- Contact Us

Located at:
1633 Al Hwy 14
Elmore, Alabama 36025
Directions

Office: 334-285-6109
Fax: 334-285-0706 

24 hr. Emergency Number
334-285-6109 

Office Hours
Monday - Friday
8:00 am to 4:00 pm

ONLINE

Pay My Bill

AGREEMENT &

APPLICATION

FREQUENTLY ASKED

QUESTIONS